OutageRELAY Notification Service Sign Up

Terms and Conditions
OutageRELAY, LLC
Software-as-a-Service Subscription Agreement
This Software-as-a-Service Subscription Agreement (the “Agreement”) is made between Outage Relay, LLC (“OutageRELAY”) and each party (a “Customer”) that uses the Service, as defined below. Between OutageRELAY and each Customer, the Agreement consists of these terms, each Order Form, including any exhibits, and each amendment of any of the foregoing. The “Effective Date” of this Agreement is date of Customer’s initial Order Form or the date of Customer’s initial access to the Service, whichever is earlier. 
WHEREAS, OutageRELAY provides Public Safety Answering Points (PSAP) notification services to Originating Service Providers (OSP); and
WHEREAS, Customer wishes to obtain a subscription to the Service identified below,
NOW THEREFORE, the parties agree as follows:
1.	DEFINITIONS.
1.1	“Affiliate” means an entity controlling, controlled by or under common control with a party to this Agreement at any time during the term of this Agreement, for so long as such ownership and control exists, provided such entity is not a competitor to OutageRELAY or in the business of developing and offering products or technologies that are substantially similar to the Service.
1.2	“Customer Data” means all data entered by Customer into the Service.
1.3	“Order Form” means OutageRELAY’s ordering document that specifies the services being provided by OutageRELAY that is signed or electronically accepted by OutageRELAY and Customer.
1.4	“Service” means the customer-facing services, implementation services, support, Software (as defined below) and any other services provided by OutageRELAY to Customer pursuant to this Agreement. 
1.5	“Software” means the source code, object code, underlying structure, ideas, know-how and algorithms comprising the Service, documentation, and data related to the Service.
2.	Service Orders.
2.1	Service. OutageRELAY will use commercially reasonable efforts to provide to Customer the Service identified on each Order Form. Subject to the terms of this Agreement, OutageRELAY grants to Customer the right to access and use the Service in accordance with the terms identified on each Order Form. 
2.2	License Term. Customer’s Service subscription is for the time period specified in the Order Form, or if no such term is stated, then for one year, in either case subject to the provisions of this Agreement. 
2.3	Renewal. The subscription term will automatically renew for additional periods of equal duration unless either party notifies the other in writing prior to expiration of the then-current term, so long as OutageRELAY makes the Service available. 
2.4	Orders by Affiliates. Customer’s Affiliates may subscribe to use the Service on execution of additional Order Forms referencing this Agreement. On execution of an Order Form by OutageRELAY and the Affiliate, the Affiliate will be bound by the provisions of this Agreement as if it were an original party hereto.
2.5	Third Party Sites.  The Service may call the servers of other websites or services solely at the discretion of and as a convenience to Customer (“Third Party Sites”). OutageRELAY makes no express or implied warranties with regard to the information or other materials, products, or services that are contained or accessible through Third Party Sites. Access and use of Third Party Sites, including materials, products, and services on such sites or available through such sites is solely at Customer’s own risk.  
3.	Use of Service
3.1	Use of Software Underlying Service. Customer will not, directly or indirectly: (a) reverse engineer, decompile, disassemble or otherwise attempt to discover source code underlying the Service; (b) modify, translate, or create derivative works based on the Service or any Software (except to the extent expressly permitted by OutageRELAY in writing or authorized within the Service); (c) frame, mirror or use the Service or use the Service for timesharing or service bureau purposes or otherwise for the benefit of a third party; or (d) remove any proprietary notices or labels from the Service. 
3.2	Appropriate Use of Service. Customer will not, and will not permit its users to:
(a)	Copy, rent, sell, loan, transfer, assign, sublicense, resell, distribute, or alter any part of the Service.
(b)	Post, upload, forward, or otherwise transmit any file or software code that contains, facilitates, or launches viruses, worms, trojan horses or any other contaminating or destructive features, or that otherwise interfere with the proper working of the Service.
(c)	Attempt to access any other OutageRELAY systems that are not part of the Service.
(d)	Use or attempt to use a log-in credential other than its own, share passwords or authentication credentials for the Service, or otherwise circumvent OutageRELAY’s pricing, fees, or the measures OutageRELAY may use to prevent or restrict access to the Service.
(e)	Use the Service to upload, post, process, distribute, link to, publish, reproduce, or transmit any of the following, including but not limited to:
(i)	Illegal, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, offensive, inappropriate or objectionable information or communications of any kind, including without limitation conduct that would encourage or constitute an attack or “flaming” others, or criminal or civil liability under any local, state, federal or foreign law;
(ii)	Content or data that would impersonate someone else or falsely represent an individual’s identity or qualifications, or that constitutes a breach of any individual’s privacy, including posting images about children or any third party without their consent (or a parent's consent in the case of a minor);
(iii)	Any information, software or content Customer does not have the legal right to process or transmit.
3.3	OutageRELAY Accounts. Customer is solely responsible for the activity that occurs on its OutageRELAY account, and Customer must keep its OutageRELAY account password(s) strong and secure. Customer must notify OutageRELAY immediately of any breach of security or unauthorized use of its OutageRELAY account. OutageRELAY is not liable for any losses caused by any unauthorized use of Customer’s OutageRELAY account. 
3.4	No Transfers. The Service and all licenses granted to Customer may not be transferred or redistributed to any third party, except in connection with a permissible assignment pursuant to Section 12.2. 
3.5	Compliance. Although OutageRELAY has no obligation to monitor Customer’s use of the Service, OutageRELAY may do so and may prohibit any use of the Service it believes may be in violation of the foregoing. 
4.	Ownership Rights. 
4.1	No Ownership Assignment. This Agreement is for SaaS use rights. Neither party will assign ownership rights in any of its assets to the other pursuant to this Agreement, and neither party grants the other any rights or licenses not expressly set out in this Agreement.
4.2	What OutageRELAY Owns. The Service is the proprietary intellectual property of OutageRELAY and its licensors, protected by copyright and other intellectual property laws. Except for the rights granted herein, OutageRELAY and its licensors retain all right, title and interest, including all intellectual property rights, in the Service (and any derivative works of or improvements to any of the foregoing created by or for OutageRELAY) and the documentation. Even if the terms “purchase” and “sale” are used, Customer does not receive ownership rights in the Service and have only those use rights in this Agreement. OutageRELAY retains all rights not explicitly granted herein.
4.3	What Customer Owns. Customer retains all rights to Customer Data. OutageRELAY disclaims all ownership and other rights as to Customer Data, except any limited rights granted by Customer to provide the Service.
5.	INVOICING, PAYMENT AND RECORDS.
5.1	Fees, Taxes and Payment. Customer will pay OutageRELAY in U.S. Dollars the fees in the amounts and at the times specified on the Order Form. Unless otherwise stated, all fees are due 30 days from the date of OutageRELAY’s invoice and all fees are non-cancelable and non-refundable.  If Customer is paying by credit card, Customer represents and warrants that it has the right to use the credit card provided and grants OutageRELAY the right to provide the credit card information, including the credit card number, its expiration data and billing address, to third parties for the purposes of facilitating payment transactions. If payment is not received by the due date, OutageRELAY may suspend Customer’s access to Service until overdue amounts are paid in full. Customer is responsible for any sales, use, value added, excise, property, withholding or similar tax and any related tariffs, and similar charges, except taxes based on OutageRELAY’s net income. If Customer is required to pay any such taxes, Customer shall pay such taxes with no reduction or offset in the amounts payable to OutageRELAY hereunder. If an applicable tax authority requires OutageRELAY to pay any taxes that should have been payable by Customer, OutageRELAY will advise Customer in writing, and Customer will promptly reimburse OutageRELAY for the amounts paid.
5.2	Recurring Credit Card Payments.  By purchasing subscription Services with a credit card or similar electronic form of payment, Customer agrees that payment may be made to OutageRELAY at the recurring intervals agreed to by Customer until the subscription is terminated by Customer or OutageRELAY.  By authorizing recurring payments, Customer authorizes OutageRELAY to store Customer’s payment information and process such payments.  If any transaction is rejected or denied, OutageRELAY reserves the right to collect any applicable rejection or insufficient funds fee and process any such payment. 
5.3	Audit. In order to confirm compliance with this Agreement, OutageRELAY may, at its expense and not more frequently than annually, audit Customer’s records relating to Customer’s use of the Service, and Customer agrees to reasonably cooperate with respect to any such audit. Any such audit shall be conducted with at least 30 days’ notice, during regular business hours online or at Customer’s facilities and shall not unreasonably interfere with Customer’s business. If the audit indicates a discrepancy in the fees payable to OutageRELAY greater than 5% of the amount paid by Customer for the period audited, Customer shall pay OutageRELAY’s reasonable expenses of the audit in addition to any additional fees due.
6.	CONFIDENTIALITY. 
6.1	Confidential Information. Subject to the limitations set forth in Section 6.2, all information disclosed by one party to the other party during the term of this Agreement that is identified in writing at the time of disclosure as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of the disclosure, whether in oral, written, graphic or electronic form, shall be deemed to be “Confidential Information”. The existence and terms of this Agreement are Confidential Information of both parties. 
6.2	Exceptions. Information will not be considered Confidential Information if the receiving party can establish by documentary evidence that the information is or was: (a) publicly available through no act or omission of the receiving party; (b) in the receiving party’s lawful possession prior to disclosure by the disclosing party and not obtained either directly or indirectly from the disclosing party; (c) lawfully disclosed to the receiving party by a third party without restriction on disclosure; or (d) independently developed by the receiving party without use of or access to the disclosing party’s Confidential Information.
6.3	Nondisclosure. The parties agree, both during the term of this Agreement and for a period of five years (and with respect to Confidential Information that is: (a) a trade secret for an indefinite period, and (b) Personal Data for the period required by applicable law) after its termination, to hold each other’s Confidential Information in confidence and not to disclose such information in any form to any third party without the express written consent of the disclosing party, except to employees and service providers performing services for the benefit of the receiving party who are under a written non-disclosure agreement protecting the applicable Confidential Information in a manner no less restrictive than this Agreement. Each party agrees to take all reasonable steps to ensure that Confidential Information is not disclosed or distributed by its employees or agents in violation of this Agreement. A receiving party facing legal action to disclose Confidential Information of the disclosing party shall, to the extent permitted, promptly notify and provide the disclosing party the opportunity to oppose such disclosure or obtain a protective order and shall continue to treat such information as Confidential Information. This Section 6.3 shall not be construed as granting or conferring any rights to either party by license or otherwise, expressly or implicitly, to any Confidential Information.
7.	LIMITED WARRANTIES AND EXCLUSIVE REMEDIES.
7.1	Customer Authority. Customer represents and warrants that: (a) it has the full right, power and authority to enter into and fully perform this Agreement; (b) the person signing this Agreement on its behalf is a duly authorized representative of Customer who has in fact been authorized to execute this Agreement; (c) its entry herein does not violate any other agreement by which it is bound; and (d) it is a legal entity in good standing in the jurisdiction of its formation and shall continuously remain in good standing during the term of this Agreement.
7.2	NO WARRANTIES. THE SERVICE IS PROVIDED “AS-IS” AND “AS AVAILABLE.” CUSTOMER’S USE OF THE SERVICE IS AT CUSTOMER’S OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUTAGERELAY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING NON-INFRINGEMENT AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM OUTAGERELAY OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY. 
7.3	DISCLAIMER. OUTAGERELAY DOES NOT WARRANT THAT THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS, THAT THE OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE FEATURES OR FUNCTIONALITIES OF THE SERVICE WILL BE AVAILABLE AT ANY TIME IN THE FUTURE OR THAT ALL ERRORS IN THE SERVICE OR DOCUMENTATION WILL BE CORRECTED. OUTAGERELAY SHALL HAVE NO RESPONSIBILITY FOR DETERMINING THAT CUSTOMER’S PROPOSED USE OF THE SERVICE COMPLIES WITH APPLICABLE LAWS IN CUSTOMER’S JURISDICTION(S). 
8.	INDEMNITY.
8.1	Indemnification by OutageRELAY. 
(a)	OutageRELAY at its own expense will defend, indemnify and hold Customer and its Related Parties against all liabilities, damages, fines, judgments, settlements, costs or expenses (including reasonable attorney’s fees and disbursements) (“Costs”) arising from or relating to claims, demands, suits, actions or proceedings made or brought by third parties against Customer and its Related Parties (collectively, “Claims”) alleging that the Service infringes such third party’s trademark or copyright arising under the laws of the United States, or that Vendor misappropriated such third party’s trade secrets in the development of the Service. “Related Parties” means Affiliates, successors, assigns, members, shareholders, officers, directors and agents of OutageRELAY or Customer, as applicable.
(b)	If OutageRELAY believes the Service, or any part thereof, may be the subject of an infringement or a misappropriation claim as to which this Section 8.1 applies, OutageRELAY may, in its discretion and at its sole expense: (1) procure for Customer the right to continue using such Service or any applicable part thereof, (2) modify or replace the Service so as to make it non-infringing, or (3) terminate this Agreement and refund to Customer any unused prepaid fees for periods following the termination date. This section 8.1 states OutageRELAY’s sole liability to, and Customer’s exclusive remedy for intellectual property infringement claims of any kind in connection with the Service. 
(c)	OutageRELAY shall not have any indemnification obligation pursuant to this Agreement to the extent a Claim is based on: (i) use of any version of the Service other than the then-current, unaltered version, if infringement would have been avoided by use of a current, unaltered version thereof that has been made available to Customer; (ii) use of the Service in violation of this Agreement; (iii) modifications to the Service made by Customer; (iv) where Customer continues to use the Service after being notified of allegedly infringing activity or being informed of modifications that would have avoided the alleged infringement; (v) a third party service; or (vi) Customer Data.
8.2	Indemnification by Customer. Customer at its own expense will defend, indemnify and hold OutageRELAY and its Related Parties harmless against any liabilities, damages, fines, judgments, settlements, costs or expenses (including reasonable attorney’s fees and disbursements) arising out of Claims made or brought by anyone other than an OutageRELAY Related Party arising from or related to Customer’s negligence, willful misconduct, use of the Service, or violation of this Agreement. 
8.3	Indemnification Procedure. Promptly after a party seeking indemnification obtains knowledge of the existence or commencement of a Claim, the party to be indemnified will notify the other party of the Claim in writing; provided however, that the indemnifying party’s indemnity obligations will be waived only if and to the extent that its ability to conduct the defense are materially prejudiced by this failure to give notice. The indemnifying party will assume the sole control of defense and settlement of the Claim with counsel reasonably satisfactory to the indemnified party at the indemnifying party’s risk and expense; provided, however, the indemnified party (a) may join in the defense and settlement of the Claim and employ counsel at its own expense, and (b) will reasonably cooperate with the indemnifying party in the defense and settlement of the Claim. The indemnifying party may not settle any Claim without the indemnified party’s written consent unless the settlement (x) includes a release of all covered claims pending against the indemnified party; (y) contains no admission of liability or wrongdoing by the indemnified party; and (z) imposes no obligations upon the indemnified party other than an obligation to stop using any infringing items. If both the indemnified party and the indemnifying party are named parties in any action relating to the Claim and the counsel chosen by the indemnifying party cannot represent both the indemnified party and indemnifying party due to any present or potential conflict in representing the interests of both of them, then the indemnifying party will retain separate counsel for the indemnified party.
9.	LIMITATIONS OF LIABILITY. 
9.1	No Consequential Damages. In no event shall OutageRELAY or its agents and suppliers (including their directors, officers, employees, representatives, agents and suppliers) be liable for any indirect, incidental, special or consequential damages, including without limitation procurement of substitute products or services or loss of profits, revenue, data or data use, even if such party has been advised of the possibility of such damages. 
9.2	Direct Damages. The aggregate, cumulative liability of OutageRELAY (including its directors, officers, employees, representatives, agents and suppliers) under this Agreement shall be limited to the Fees paid or payable by Customer to OutageRELAY during the twelve month period prior to the event giving rise to any claim. 
9.3	Allocation of Risk. The provisions of this Agreement fairly allocate the risks between OutageRELAY, on the one hand, and Customer on the other. Customer acknowledges and agrees that the pricing reflects this allocation of risk and the limitation of liability specified herein, and that OutageRELAY would not enter into this Agreement without such allocation and limitation.
10.	TERM AND TERMINATION.
10.1	Term. This Agreement begins on the Effective Date and continues until terminated as provided below.
10.2	Termination for Breach. Either party may terminate this Agreement (including all related Order Forms) if the other party: (a) fails to cure any material breach of this Agreement within 30 days after written notice of such breach; (b) ceases operation without a successor; or (c) seeks protection under any bankruptcy, receivership, trust deed, creditors arrangement, composition or comparable proceeding, or if any such proceeding is instituted against such party (and not dismissed within 60 days). Termination is not an exclusive remedy and the exercise by either party of any remedy under this Agreement will be without prejudice to any other remedies it may have under this Agreement, by law, or otherwise. 
10.3	Effect of Termination. Immediately on termination of this Agreement, Customer shall cease all use of the Service. 
10.4	Survival. Sections 2.4 through 3.4 and 5 through 12 of this Agreement shall survive any termination of this Agreement; provided that Sections 7 and 8 shall only survive to the extent applicable to claims, other than with respect to confidentiality obligations, arising prior to the termination date. 
11.	U.S. GOVERNMENT RIGHTS. 
This section is applicable only if Customer is a US government agency or a contractor to a US government agency. The Software and any related documentation contain commercial computer software and documentation which are proprietary data belonging solely to OutageRELAY and its licensors. Pursuant to DFARS 227.7202 or FAR 12.212, as applicable, the U.S. Government's right to use, reproduce or disclose the Software and any related documentation acquired under this Agreement is subject to the restrictions of this Agreement. The terms and conditions of this Agreement are fully applicable to the Government’s use and disclosure of the Software and any related documentation and shall supersede any conflicting terms or conditions. No license of any kind is granted in the case of acquisitions which contain or are subject to the clause FAR 52-227.19 COMMERCIAL COMPUTER SOFTWARE-RESTRICTED RIGHTS (JUNE 1987) or DFARS 252.227-7013 RIGHTS IN TECHNICAL DATA AND COMPUTER SOFTWARE (OCT 1988) or any other clause which purports to grant to the government rights greater than, or additional to those, set forth in this Agreement. 
12.	GENERAL. 
12.1	Integration; Severability. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements and communications relating to the subject matter hereof, including any NDAs or confidentiality agreements entered previously. If any provision of this Agreement is adjudicated invalid or unenforceable, the remaining provisions will remain in effect and the Agreement will be amended to the minimum extent necessary to achieve, to the maximum extent possible, the same legal and commercial effect originally intended by the parties. This Agreement shall supersede the terms of any purchase order or other business form. If accepted by OutageRELAY in lieu of or in addition to OutageRELAY’s Order Form, Customer’s purchase order shall be binding only as to the following terms: (a) the Service ordered and (b) the appropriately calculated fees due. Other terms shall be void.
12.2	Assignment. This Agreement may not be assigned by either party without the other party’s prior written consent, whether by operation of law or otherwise, except that either party may assign this Agreement to its successor in the event of a merger, acquisition or sale of all or substantially all of the assets of such party. Any other purported assignment shall be void. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties hereto and their successors and assigns.
12.3	Force Majeure. Neither party shall be liable to the other for its failure to perform its obligations under this Agreement, except for payment obligations, during any period in which such performance is delayed or rendered impracticable or impossible due to unforeseen circumstances beyond its reasonable control. 
12.4	Amendment; No Waiver; Counterparts. OutageRELAY may make updates to this Agreement and pricing from time to time. Unless otherwise noted by OutageRELAY, material updates to this Agreement will become effective 30 days after they are posted. Notwithstanding the foregoing, to the extent any updates apply to a new functionality or are required by applicable law, they will be effective immediately. If Customer does not agree to the updated Agreement, Customer may stop using the Service. Customer’s continued use of the Service after a material update will constitute Customer’s consent to such update. No waiver will be implied from conduct or failure to enforce or exercise rights under this Agreement, nor will any waiver be effective unless in a writing signed by a duly authorized representative on behalf of the party claimed to have waived. This Agreement may be executed electronically or by written signature and delivered in multiple versions, including facsimile, PDF, or other electronic counterparts, all of which will constitute one and the same instrument and agreement.
12.5	Governing Law. This Agreement shall be governed by the laws of the State of Delaware, United States of America without regard to its conflict of laws provisions. This Agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods or the OutageRELAY Computer Information Transactions Act. In the event of any action, suit or proceeding related to this Agreement, the prevailing party, in addition to its rights and remedies otherwise available, shall be entitled to receive reimbursement of reasonable attorney’s fees and expenses and court costs. 
12.6	Notices. All notices must be in writing and sent to Customer at the address provided on the Order Form and to OutageRELAY at 400 Liberty Park Court, Flowood, MS  39232. Either party may update its address as described in this paragraph. Notices will be deemed delivered when: (a) verified by written receipt if sent by personal courier, overnight courier, or postal mail; or (b) confirmed or replied to by the recipient if sent by email.
12.7	No Agency Relationship. Nothing in this Agreement shall be construed to create a partnership, joint venture or agency relationship between Customer and OutageRELAY.
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